Refund Policy for Shaddash Hair

Last updated: 1st October 2024

At Shaddash Hair, we are committed to providing our customers with high-quality wigs and hair products. Due to the nature of our products and for hygiene reasons, we do not offer refunds on purchases, except under special conditions outlined below. Please review our refund policy carefully before making a purchase.

1. No Refund Policy

We do not accept returns or offer refunds for products once they have been shipped. This policy is in place to ensure the safety and hygiene of our customers, as wigs and hair products are personal items that cannot be resold once opened or worn.

2. Special Conditions for Refunds

Refunds may be granted under the following special conditions:

• Undeliverable Orders: If we are unable to deliver your order due to reasons within our control (e.g., issues with shipping providers, product unavailability), you may be eligible for a refund.
• Incorrect Orders: In the rare event that you receive the wrong item (i.e., a product different from what you ordered), you may be eligible for a replacement or a refund, depending on the circumstances.

All refund requests under these special conditions must be made within 14 days of receiving your order.

 

3. How to Request a Refund

To request a refund under the conditions mentioned above, please contact our customer service team with the following details:

• Your order number
• Proof of purchase (such as an order confirmation or receipt)
• A clear description of the issue (including photos if applicable)

You can reach us at:
Email: [insert email address]
Phone: [insert phone number]

Once we receive your request, we will review it and notify you of our decision within 7 business days. If approved, the refund will be processed and credited to your original payment method within 10 business days.

4. Exclusions

Please note that refunds will not be issued for the following:

• Change of mind after purchase
• Failure to follow the care instructions for wigs and hair products
• Delays caused by external factors such as customs or shipping carrier issues, unless the order is deemed undeliverable
• Items purchased on sale or with a discount code

5. Damaged or Defective Products

If you receive a damaged or defective product, please notify us immediately with photos of the damage. We will work with you to provide a replacement or offer a refund, depending on the severity of the issue.

6. Non-Refundable Charges

Shipping fees are non-refundable unless an order cannot be delivered due to an error on our part.

7. Contact Us

If you have any questions or need further clarification regarding our refund policy, please don’t hesitate to contact us:

Shaddash Hair
Email: Sade.adebanjo@gmail.com
Phone: +234 906 952 0305
Address: 23a Opebi Rd, Ikeja, Lagos State, Nigeria.

Thank you for choosing Shaddash Hair. We appreciate your understanding of our refund policy and your trust in our products.